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Customer service
1 comment

I've made close to ten separate requests for a 2nd keyless entry fob for the new Hundai Elantra I purchased there... to no avail. The response I typically get is this: We can sell you a new car.

If I can't get acceptable service for my new car, why would I ever want to buy another car from you?

Other observations about the car:

the headrests cause me to look at my navel instead of straight ahead

not as much storage space as in previous models

looks pretty from outside

dash is more difficult to clean because of windshield angle

doesn't have spare tire

handles ok but not great

sales people knew very little about features

Product or Service Mentioned: Billion Auto Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $999.

Preferred solution: Let the company propose a solution.

I didn't like: How easily they dismiss issues with the cars they sell, Will not correct their problem.

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Coralville, Iowa, United States #1234624

same experience to me

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