Curt D Alr
map-marker Iowa City, Iowa

Don’t Listen to Customers

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All about negotiating a new lease. Not Very Good Listeners. Kept changing numbers and adding more money down on a payment just to lower my monthly payments. Next, tried to put into a Denali vehicle, which I told him is definitely out of my price range. Not a lot of options to choose on their lot to choose from. Wanted me to only buy from them? Very disappointing.
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Pros:
  • Location
Cons:
  • Negotiations pricing on new vehicle

Preferred solution: Apology

User's recommendation: Likely Not

kirk J Qre
map-marker Bozeman, Montana

Bad Service

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I arrived for an oil change 30 minutes before opining so I could make a meeting. After waiting for an hour and a half, from opining, my truck was still outside. When I checked on it they had brought a different car into the bay I was at through the back door while the other bay was moving cars through. Needless to say I was there over two hours and never got service.
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Cons:
  • Customer service
  • How easily they dismiss issues with the cars they sell

Preferred solution: Apology

User's recommendation: don't use this dealer

Guillermo A Rto

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Verified Reviewer
| map-marker Iowa City, Iowa

Refund

On August 10th I visited Billion Honda in Iowa city to finance a car. I had no idea which car I was getting so I walked the lot with Ryan Shetler to take a look at my options.

I told him Im not buying anything under 2020 and opened myself for suggestions. After we test drove a couple vehicles, even though what I actually wanted was an HR-V, I decided to go with a used CR-V. Assuming we were talking about a used 2020 CR-V or higher, I continued signing paperwork and gave him a 500 dollar deposit which I understood was for safekeeping the vehicle (not knowing it was nonrefundable but still signed for it). When we were running numbers and determining APR rates I realized that it is a 2017 CR-V but since we were still deciding if we were even going to get the loan we just left, did some research, and went back two days after to get a 2022 HR-V LX AWD.

Ryan Shetler again showed us around the lot but no 2022 HR-Vs AWD were availabe so we asked if there were any more of those coming soon. He said that there is a lack of new vehicles due to some chip thing and that other dealers are definitely not going to have the car I wanted either. I trusted him and agreed to buy the car (financed through my bank) but I had to get my new Iowa license to get the vehicle registered so we had to go back there the next day after getting my new license in order to buy it. That night I did some research and found out he was totally lying because a found the exact HR-V I wanted at Randy Kuehl dealership.

I was very upset and decided to go get the car I wanted right after my DOT appointment. I texted him to disregard any agreement because Im getting the car I wanted somewhere else and he replied the following ?!!! You will not get your deposit back! Its non refundable.

You told me 2 times you are buying this!. I then basically told him how dumb I was to sign without fully understanding and proceeded to buy the car at Randy Kuehl. I was going to ignore those 500 dollars, although It is not fair to have someone think that the car he wants is not available anywhere nearby just to get a sale.

I am making a claim of those 500 dollars and taking further legal action if not refunded. Im sorry that there is liars like him putting out a bad image for the company.

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Loss:
$500
Cons:
  • Customer service
  • Salesmanship practices

Preferred solution: Full refund

Guillermo A Rto

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

Refund

On August 10th I visited Billion Honda in Iowa city to finance a car. I had no idea which car I was getting, so I walked to the lot with Ryan Shelter to take a look at my options. I told him I'm not buying anything under 2020 and opened myself for suggestions. After we test drove a couple vehicles, even though what I actually wanted was an HR-V, I decided to go with a used CR-V. Assuming we were talking about a used 2020 CR-V or higher, I continued signing paperwork and gave him a 500 dollar deposit which I understood was for safekeeping the vehicle (not knowing it was nonrefundable but still signed for it). When we were running numbers and determining APR rates I realized that it is a 2017 CR-V but since we were still deciding if we were even going to get the loan we just left, did some research, and went back two days after to get a 2022 HR-V LX AWD. Ryan Shetler again showed us around the lot but no 2022 HR-Vs AWD were available, so we asked if there were any more of those coming soon. He said that there is a lack of new vehicles due to some chip thing and that other dealers are definitely not going to have the car I wanted either. I trusted him and agreed to buy the car (financed through my bank) but I had to get my new Iowa license to get the vehicle registered, so we had to go back there the next day after getting my new license in order to buy it. That night I did some research and found out he was totally lying because a found the exact HR-V I wanted at Randy Kuehl dealership. I was very upset and decided to go get the car I wanted right after my DOT appointment. I texted him to disregard any agreement because I'm getting the car I wanted somewhere else, and he replied the following ?!!! You will not get your deposit back! It's nonrefundable. You told me 2 times you are buying this!. I then basically told him how dumb I was to sign without fully understanding, and proceeded to buy the car at Randy Kuehl. I was going to ignore those 500 dollars, although It is not fair to have someone think that the car he wants is not available anywhere nearby just to get a sale. I am making a claim of those 500 dollars and taking further legal action if not refunded. I'm sorry that there are liars like him putting out a bad image for the company.
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User's recommendation: Do not trust a salesman.

Nicolle S

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Verified Reviewer

Buyer beware.

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"No matter which Billion dealership you're at, the customer's always the top priority." NOPE. Our goal is for you to become a customer for life." NOPE. Was planning on being a customer for life and buying suburban after suburban after suburban, but after dealing with Taher and trying to resolve things even at my local Billions, unfortunately, will have to do my car buying somewhere else. Pocketing $1000 over an issue is more important than a customer for life. Poor business choice in my opinion. Buyer beware.
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Loss:
$1500
Cons:
  • Shady
Marilyn Howe

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Verified Reviewer

Refund of unused warranty now that loan is paid

In February 2019, I purchased a Buick Lacrosse and it included a ValPro 5 year warranty, in Clive, IA. Billion no longer owns this dealership. The loan was paid November 11, 2020. How do I proceed to get the refund of this warranty?
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Preferred solution: pro-ated refund for warranty

Alexanderia D

Failed to disclose accident

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We went in with hopes for a reliable family vehicle. I was sold a 2019 Dodge Grand Caravan. A few days later, I turned on the air vent and small shards of glass came shooting out. It did that continuously for a few days. Then I noticed the air bag light had been on so I took it into a friend that works at another dealership to see what was going on since billion wasnt calling back. I found out the van had a major accident on the title. This was not disclosed to me at any point in the sales process. I also found out, Ally (who they said I was financed through), has no record of a Loan for me. My signed contract says GM. Ally is no where on my paperwork. GM never ran a credit check. The saleswoman, and finance workers are shady and seem to do whatever they can to sell you vehicle, regardless if its legal or not.
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Cons:
  • Salesmanship practices
  • Very dissapointed in current situation
  • Extremely unreliable

Preferred solution: Return the DAMAGED vehicle

User's recommendation: Go somewhere else!

Matthew B Awm

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Verified Reviewer
| map-marker Omaha, Nebraska

Employee issue

Didn't have a consumer problem, was a employee issue, no complaint.
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Debbie F Pcf

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Verified Reviewer

Taxes

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I recently purchased a 2020 from Gordon at Billion Auto in Rapid City. After the purchase and it taking weeks to receive my registration paperwork, I found they did not add taxes to the sale of the vehicle. I now have to pay all taxes to the DMV. When I spoke to the finance person, she said I should have asked them to add taxes!!! Are you kidding me? I should have been asked by the salesman! I will never buy another vehicle from Billion Auto.
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Pros:
  • Kia dealership
Cons:
  • Sneaky

Preferred solution: I dont want to hear from them.

User's recommendation: Buyer beware

Resolved
LaTrale B

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Verified Reviewer

Resolved: Let customers know

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Updated by user Mar 20, 2020

Billion Auto refunded my $500.00 back. Thank you.

Original review Mar 17, 2020
Would give this place no stars if I could. Horrible, horrible experience.

I was talking to Luke with regard to a 2017 Chevy Traverse. He informed me that I had to put down $500, to go pick up the vehicle and if I change my mind, the refund can be refundable. The crazy part about the situation is he called me a few minutes later to informed me that someone else was interested in the vehicle. I started to get suspicious, and he was trying to sell me something else.

When I asked for my money back, he told me that I would not get it back. CAN SOMEONE TELL ME HOW DOES THAT WORK. I didn't sign papers or anything.SO BASICALLY HE TOLD ME THAT I AM SOL. I AM TELLING EVERYONE THAT I CAN AND TO POST A REVIEW ON ANY WEBSITE THAT I CAN TO LET PEOPLE KNOW HOW THEY DO BUSINESS.

WARNING, WARNING, DO NOT DEAL WITH THEM. HOW CAN THEY TAKE MY MONEY AND DON'T HAVE THE VEHICLE. I AM TRYING TO FIGURE OUT HOW CAN I GET MY money BACK SINCE THIS IS NOT FAIR. WHEN I WAS, TRYING TO CALL Luke BACK, ALL HE DID WAS JUST HANG UP IN MY FACE.

HOW IS THAT PROFESSIONAL AND HE Knows THAT HE DID ME WRONG. NOT FAIR!!
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Loss:
$500
Cons:
  • Changed verbal purchase agreement
  • Pushy salesman
  • Bait and switch tactics

Preferred solution: Full refund

User's recommendation: Don't deal with then

Damian M Tej

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Verified Reviewer
| map-marker Sioux Falls, South Dakota

Do not recomend conducting business with billion

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I purchased a 2016 Nissan Altima on 8/22/2019. Very Happy. Along with the car I purchased a protection plan called VALPRO, a product that supplies ongoing care to the exterior and interior of the vehicle for $2396.00 On 1/18/2020 the Altima is T-Boned and destroyed. Billion Auto-Hyundai refuse to supply a refund of any amount. I do not believe a company should rip off its client base. At this point I do not recommend purchasing a vehicle from Billion and unless I get compensation for a product I can't use, I will not be gracing Billion with business nor will any of my Family or Friends. If this is resolved in a timely and professional manner I will gladly resume business as usual, if not, this will definitely not be the end of this matter. Hope to hear from you soon, Damian Morben.
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Loss:
$2396
Pros:
  • Have had excellent service in the past
Cons:
  • Very dissapointed in current situation
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: 80% refund of Valpro Original price of $2396 which is $1916.

Henry H Vfo

*** pissed

Run my credit 96 times come on
View full review
Loss:
$5000

Preferred solution: Full refund

User's recommendation: *** No

Resolved
Andrew Ghr
map-marker Rapid City, South Dakota

Resolved: DO NOT COME TO BILLION KIA

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Updated by user Jan 06, 2020

Issue is not resolved.

Original review Nov 23, 2019
They will lie to you when they say the first oil change is free. They charged me for my first oil change even though they said the first one was free when I purchased the vehicle and now they cant hold up to their word. This is also a very poorly managed dealership they do not even have cars in their showroom. They cant even unlock their doors at their open times like they do not care about their jobs. Very sad because Kia is trying real hard to become a good car brand and this clown show of a dealership is ruining their image. I always leave this dealership fustrated.
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Loss:
$47
Cons:
  • Bait and switch tactics
  • Customer service
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

tracey a Fvf

Dont *** buy anything from this dealer or a chevy for that matter what a joke

I'm bejond pissed, seriously a robbery and its ok i dont think so your not above the law cause your poket book is bigger than mine for now that will change whatch an learn *** with the wrong person. I would defend myself if i were being robbed at my house an plan on doing it now. what a joke
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Loss:
$25000
Reason of review:
Bad quality

Preferred solution: Full refund

Resolved
Andrew Ghr
map-marker Rapid City, South Dakota

Resolved: Parts department wont answer their phone

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Updated by user Nov 23, 2019

No it wasn’t resolved at all. I do not think they even care.

Original review Nov 23, 2019
Randy ( parts department) will not answer phone.
View full review
Cons:
  • Extremely unreliable
Reason of review:
Poor customer service
Anonymous
map-marker Saint Cloud, Minnesota

Avoid at all costs

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I bought a 2011 tundra from billion kia in Iowa city 3 yrs ago. there was a whistle when in a crosswind. The dealer said they will fix it after I bought it. Big mistake!! I took it back and they had it all day and said they couldn't find the problem. I said keep it til you find it. they said ok but it will be on my dime. I don't honk often but the horn also didn't work. The one good thing is I am looking for a 1 or2 year old $ 4runner and I certainly wont use these clowns
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About

Summary

Billion Automotive positions itself as one of the largest American automotive sites. Nowadays there are more than 5,500 vehicles presented on the official site of this company. Among them new and pre-owned automobiles of different brands and types are available. Their technical characteristics and prices can be detailed in the online regime. Billion Automotive distributes Nissan, Mazda, Hyundai, Honda, Toyota, Chevrolet, Lexus, Jeep, Dodge and many other brands. Credit opportunities are also foreseen under the terms of cooperation with the described company. They can be settled online or via the telephone. Service and sales departments together with the parts and body shops can be found in Sioux Falls, Worthing, Watertown, Iowa City and other American locations. Besides, the company can be contacted at social networks where it also promotes its activities.

Billion Auto reviews and complaints

Billion Auto is ranked 681 out of 3228 in Dealers category

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