I allowed them to run my credit because the salesman assured me of a better rate. The finance manager printed my scores and showed my scores 21-70 points lower then actual.
I requested a copy of the report he ran, he refused, which is illegal btw. Then he said he put the application through 2 banks knowing he had 26 to go through. One is Collins Community, great customer service, anyway, I went down to talk to a banker. They printed my Equifax report, showed a score 21 points higher then what was shown to me at the dealership.
Plus, their numbers overall were constantly off and it in sync. Trying to tack on multiple charges after negotiating down.
Never go there!!!! I walked away from the deal.
Product or Service Mentioned: Billion Auto Customer Care.
Reason of review: Poor customer service.